Survey amongst banking customers to understand reactions to a new banking product
Objective: To conduct Mystery Audit on Banking Customers to understand reactions to a new banking product
Target Respondents: Customers/Intenders of respective bank branches
Our action Plan: Regular audits to ensure the data accuracy and maximum reach
Mystery Shopping for FMCG product PAN India
Objective: To conduct Mystery Shopping for FMCG product PAN India
Target: Retains stores of a specific retail chain brand across PAN India
Our action Plan: 3 way QC with proof of audits and recordings for best deliverable.
Mystery Audit for a mobile brand at various stores in all metro cities
Objective: To conduct Mystery Audit at Mobile Stores Outlet
Target: To achieve maximum bargain, if possible getting beyond Minimum selling process as briefed by client
Our action Plan: To target outlets across all metro cities as per the database provide by client
Washing machine and Refrigerator Audit in Nepal
Objective: To conduct Mystery Audit of a Consumer Durable Product at stores across Nepal
Target: Retail outlets as per brand and their deliverables.
Our action Plan: We mainly focused more on Washing Machine and Refrigerators as asked by our Client.
CATI and F2F
.Multi country - IOT deployment study
Objective: To conduct a study on IOT
Target Respondents: Directors and above from the following persons: Customer Experience, Chief Digital Officer, Head of Contact Centre, Customer Service
Multi Functional Printer Study
Objective: How IT B2B channel partners are currently operating the business on the dealer's front
Methodology: Face to face
Target Respondents: Managers or dealer partners
Our action Plan: Tier 1, 2 cities in India. Evaluated according to the questions provided by the client and
collected the data in the excel sheet.
Online Hotel Booking Application
Objective: A study on the ethical parameters of the registered hotels as well as the flexibility of the staff
in terms of employee satisfaction.
Methodology: CSat Survey (CATI and F2F)
Target Respondents: current/potential customers
Our Action Plan: Booking the hotel and determining the flexibility of the staff in terms of making the customers comfortable if they ask for extra basic amenities at a given point of time.
Study on Cardiologists and Endocrinologists
Target Countries: Hong Kong and Malaysia
•Cardiologists or endocrinologists who prescribe lipid – lowering therapy.
•50% who have experienced a Cardiovascular Event(CV), 50% who are high risk Cardiovascular Event patients but not experienced an event.
•Sample Size/ target group : Physicians and Patients
•Survey Duration : 30 Minutes for Physicians
25 Minutes for Patients
•Local languages were used in all markets, Questionnaire/Screener were in native language to overcome the translator requirement.
Campaign For EYE DROP PRODUCTS
•Target Region : Pan INDIA
•Target group : Ophthalmologist
•Survey Duration : 15 mins