PROJECTS UNDERTAKEN

Mystery Shopping

Objective: To conduct Mystery Audit on Banking Customers to understand reactions to a new banking product
Target Respondents: Customers/Intenders of respective bank branches
Our action Plan: Regular audits to ensure the data accuracy and maximum reach.

Objective: To conduct Mystery Shopping for FMCG product PAN India
Target: Retains stores of a specific retail chain brand across PAN India
Our action Plan: 3 way QC with proof of audits and recordings for best deliverable.

Objective: To conduct Mystery Audit at Mobile Stores Outlet
Target: To achieve maximum bargain, if possible getting beyond Minimum selling process as briefed by client
Our action Plan: To target outlets across all metro cities as per the database provide by client

Objective: To conduct Mystery Audit of a Consumer Durable Product at stores across Nepal
Target: Retail outlets as per brand and their deliverables.
Our action Plan: We mainly focused more on Washing Machine and Refrigerators as asked by our Client.

Objective: To conduct a study on IOT
Methodology: CATI
Target Respondents: Directors and above from the following persons: Customer Experience, Chief Digital Officer, Head of Contact Centre, Customer Service

Objective: How IT B2B channel partners are currently operating the business on the dealer's front
Methodology: Face to face
Target Respondents: Managers or dealer partners
Our action Plan: Tier 1, 2 cities in India. Evaluated according to the questions provided by the client and collected the data in the excel sheet.

Objective: A study on the ethical parameters of the registered hotels as well as the flexibility of the staff in terms of employee satisfaction.
Methodology: CSat Survey (CATI and F2F)
Target Respondents: current/potential customers
Our Action Plan: Booking the hotel and determining the flexibility of the staff in terms of making the customers comfortable if they ask for extra basic amenities at a given point of time.

Target Countries: Hong Kong and Malaysia
Target Groups: Cardiologists or endocrinologists who prescribe lipid – lowering therapy.
50% who have experienced a Cardiovascular Event(CV), 50% who are high risk Cardiovascular Event patients but not experienced an event.
Sample Size/ target group : Physicians and Patients
Survey Duration : 30 Minutes for Physicians
25 Minutes for Patients
Local languages were used in all markets, Questionnaire/Screener were in native language to overcome the translator requirement.